Sephora is a popular destination for all kinds of makeup. But sometimes, after buying makeup, it might not work out for you. Maybe the color’s wrong, or your skin doesn’t react well to it. So, can you return used makeup to Sephora?
The short answer is yes, you can return used makeup to Sephora. They have a customer-friendly return policy. If you’re not completely satisfied with your purchase, you can bring it back, even if you’ve used it lightly. They understand that products don’t always meet expectations or may cause a reaction.
Here’s what you need to know about Sephora’s return policy:
1. Return Time Frame: You can return new or gently used items within 30 days for a full refund to your original payment method. If you return items between 31 and 60 days, you will receive store credit instead.
2. Online and In-Store Returns: Products bought online can be returned by mail or in-store. In-store purchases need to be returned in-store. Sephora offers a prepaid return label for online returns, making it free and convenient.
3. Holiday Returns: Purchases made between October 27 and December 1 can be exchanged until January 31 of the next year, but only for store credit.
4. Returns Without Receipt: If you don’t have a receipt but Sephora can find your purchase in their system, you can still return it. Without a receipt and if the purchase isn’t found, you aren’t eligible for a refund, store credit, or exchange.
5. Sephora at Kohl’s: Items bought at Sephora inside Kohl’s stores have a similar policy. You can return new or slightly used products within 60 days with a receipt. However, regular Sephora stores don’t accept returns from Kohl’s.
You can return a foundation to Sephora even without the original box, as long as it’s new or gently used. The product should meet Sephora’s guidelines for returns, meaning it shouldn’t be heavily used.
When it comes to returned makeup, what Sephora does with it varies. Unused items might go back on the shelf. Opened or used items usually aren’t resold due to health concerns. Some might become testers or be disposed of if they can’t be reused. This policy helps minimize product loss and prevent fraud while keeping customers satisfied.
In conclusion, you can return makeup to Sephora. They want to make sure you’re happy with your purchase, allowing returns of new or gently used items. Their policy reflects their commitment to understanding customers and addressing the personal nature of makeup and skincare products.